We deliver worldwide

Shipping & handling takes about 6 - 10 business days depending on location.

For customers outside of the US: EseWellé is not responsible and will not pay for additional duties or customs charged by the destination country. Therefore, the customs charge is not reflected on our site at the time of checkout.

EseWellé offers a 30-day return window (for the US & Canada) starting from the date you receive the product. If there are any issues related to materials or workmanship, please refer to the warranty information detailed below.
1-Year Warranty: If you receive a product that has a manufacturing defect or if the product does not align with the description provided by us, we will issue a full refund through a product replacement, adhering to the terms set forth here. This warranty lasts for 1 year following the shipment.
Please reach out to us at info@esewelle.com. After reporting the issue, EseWellé will supply a return shipping label to cover the cost of the return. The returned items must be received and examined before the issuance of a replacement item. The replacement may be new or in a condition that is newly refurbished. Please note that we will not issue any order refunds; only replacement products will be provided.

Taking proper care of a printed cup will help preserve the design and keep the cup looking its best for a long time. Here are some care guidelines for printed cups:

1. Hand Wash Recommended: While many printed cups are labeled as dishwasher-safe, it's generally best to hand wash them. Hand washing is gentler on the print and reduces the risk of fading or peeling.
2. Use Mild Detergent: When hand washing, use a mild dishwashing detergent or soap. Avoid abrasive scrubbers or harsh cleaning agents that can damage the print or the cup's surface.
3. Gentle Scrubbing: If there are stubborn stains or residue on the cup, use a soft sponge or cloth to gently scrub the affected area. Avoid using abrasive scrubbers or scouring pads.
4. Avoid Soaking: Try to avoid leaving the cup in water for extended periods. Prolonged soaking can weaken the print and the adhesive used for the design.
5. Dry Properly: After washing, dry the cup thoroughly with a clean towel or by air-drying it upside down on a dish rack. Ensure there is no moisture left inside or underneath the cup.
6. Avoid Extreme Temperatures: Avoid exposing the cup to extreme temperatures. While many printed cups are microwave-safe, extreme heat can potentially damage the print over time. It's best to use microwave-safe containers for heating liquids.
7. Avoid Abrasive Materials: Do not use abrasive pads, steel wool, or harsh scouring agents on the printed surface, as they can scratch and damage the design.
8. Handle with Care: Be gentle when handling the cup. Avoid knocking it against hard surfaces or sharp objects, which can cause chipping or cracking.
9. Store Properly: Store the cup in a dry and cool place, away from direct sunlight or excessive heat. Excessive heat can affect the print's adhesive and cause it to loosen.
10. Check Manufacturer's Instructions: Always check the manufacturer's care instructions specific to your printed cup. Some cups may have unique care recommendations.

Remember that the longevity of the print on your cup can vary depending on the quality of the print and the materials used. Taking proper care will help extend the life of the design and ensure that your printed cup continues to look great.